Privacy Policy

Last updated: 05/23/2024

This Privacy Policy describes how MERXDOT ("we," "us," or "our"), a solution built by WEBOX LLC Company, collects, uses, and discloses information when you use our Shopify app ("the App"). By using the App, you agree to the practices described in this Privacy Policy.

Information We Collect

Information from Shopify's APIs

We collect the following information through Shopify's APIs:

• Product Information: We access and retrieve product details from Shopify stores.
• Order Details: We collect order data, including order numbers, product names, and order statuses.
• Fulfillment Data: We access fulfillment information, such as tracking numbers and shipment details.
• Customer Data: We collect customer information, including names, phone numbers, and shipping addresses.

Information from Merchants' Customers

We collect limited customer information, including names, phone numbers, and shipping addresses, when provided to us by merchants through the use of our App. This customer information is shared with us for the purpose of facilitating order processing and fulfillment. We do not collect customer information directly from customers of Shopify stores that use our App.

Payment Information via Stripe

For payment processing, we use Stripe. When merchants or their customers make payments through our App, Stripe collects payment information, including credit card numbers, billing addresses, and transaction details. Stripe's use of personal data is governed by their privacy policy, available on their website.

Use of Information

We use the collected information for the following purposes:

• To Provide App Services: We use the collected data to provide the services and features of our App, including product management, order processing, and fulfillment tracking.
• Communication: We may use contact information to communicate with merchants about the App's functionality, updates, and support.
• Improvement: We may use aggregated and anonymized data for the purpose of improving our App.

Data Retention

We retain the collected data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. The specific retention period may vary depending on the type of data and applicable legal requirements.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share information with third parties only in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing (e.g., Stripe).
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.

Geographical Location

MERXDOT operates worldwide and may store and process data in various locations globally. We implement appropriate safeguards to protect data when it is transferred outside of the user's jurisdiction.

Security

We take reasonable measures to protect the information we collect from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data. To exercise these rights, please contact us using the contact information provided below.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: contact@merxdot.com
Request or Delete Data: request@merxdot.com
Address: 30 N Gould ST Ste R, Sheridan, WY, US 82801

By using our App, you acknowledge that you have read and understood this Privacy Policy.